Dead Passengers Can’t Use a Credit

This article describes a terrible customer disservice. American Airlines refused to issue a refund to a man whose wife died and thus couldn’t travel as planned. Whoever first handled this matter was obviously out to lunch.

It makes me not want me to travel with American.

About smkelly8

writer, teacher, movie lover, traveler, reader
This entry was posted in Airlines, Transportation and tagged . Bookmark the permalink.

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