I used some points to stay at the Sofitel in Kunming. Although they were extremely busy with a meeting between Yunnan and Taiwan, the staff went out of their way when I checked in and whenever I was in the lobby to see to it that I received good service and my questions were answered.
My room was sleek, modern and comfortable. I even had a TV in the bathroom, which seems to be a Sofitel standard on the club floors. (N.B. If you belong to the Accor loyalty program and travel regularly, you’ll soon earn Gold status which offers upgrades.)
I was on the club floor and had access to the lounge, where guests can indulge in afternoon tea and then in cocktail hour. The sweet and savory options were delectable and while there was a lot of seafood, which I don’t eat, there was no excuse for going hungry.
Since there was a big meeting between Taiwanese government officials and Yunnan provincial big wigs the club was off-limits for regular guests. The Chinese required that the Taiwanese delegation be sequestered and watched at all times. So breakfast was only offered in the main restaurant which is large and offers the biggest variety of quality cuisine that I’ve ever seen for a breakfast. In fact the breakfast deserves its own post.
As spectacular as the food was, I think the personal attention that Sofitel offers is what I liked most about my stay. At every meal or any time I asked for directions, the staff were warm and informative. They know how to show that they care.